Job Descriptions:

• Overseeing collectors and review the performance / productivities of collection team to be aligned with business plans.
• Ensure that the collectors will act in accordance with our collection guidance and fully comply with BOCT policies as well as Debt Collection ACTs.
• Ensure sufficient review of target setting / incentive / commission payout aligned with business goals.
• Ensure collection strategy reviewed timely in accordance with the overall economic situation, credit policy etc.
• Provide daily, weekly, and monthly collection reports.
• Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
• Trains new collectors and holds training reviews for established collectors.

Key Tasks & Responsibilities:

• Perform marketing performance analyses to extract insights that will help guide marketing investments and performance.
• Provide forecasting support and evaluating investment effectiveness based on expected results.
• Build and maintain optimization model to inform quarterly budget allocation, ensuring investments achieves the greatest possible value.
• Run experimentation initiatives; design test plans, obtain cross-functional alignment, complete robust analysis, and deliver practical insights.
• Communicate data-driven insights and recommendations to non-technical audiences, through clear visualizations and presentations.
• Collaborate with Business Analytics team to use shared platforms, best practices, insights and innovations

Qualifications:

• Bachelor’s degree in Accounting, Finance or related fields
• 3-5 years of work experience in Accounts Receivable or Collection
• Have strong problem solving, analytical, systematic thinking to manage problems.
• Experience in financial institutions such as banking, hire purchase, leasing and etc. would be advantage.
• Strong core skills: Service minded, communication and negotiation skills.
• Strong People Management and Leadership skills.
• Proficiency in MS Office.
• Fluent in English

Welfare & Benefit:

• Annual leave
• Incentive
• Performance bonus
• Town Hall & Happy Hours (food & drink provided